Do I qualify?
If your flight to, from, or within Canada arrived 3+ hours late for a reason inside the airline’s control, you likely qualify. Forward the email — we determine it for you and tell you either way.
What about flights outside Canada?
That’s the No Loss Package’s superpower: members can forward any delayed flight, anywhere in the world. We pursue it under the strongest rules that apply — EU261 → up to €600 UK261 → up to £520 Montreal Convention and more. Automated where the rules allow, handled by our team where they don’t — and if there’s truly nothing to claim, we tell you straight.
How is $400 / $700 / $1,000 decided?
By arrival-delay length for large carriers: 3–6h → $400 6–9h → $700 9h+ → $1,000. Smaller carriers pay $125–$500.
What is APPR?
The Air Passenger Protection Regulations SOR/2019-150 — federal law from the Canadian Transportation Agency, not an airline courtesy.
What counts as within the airline’s control?
Crew scheduling, maintenance, and overbooking are inside their control and payable. Weather and safety mandates are not. We verify the cause during assessment before promising anything.
How long does it take?
Eligibility comes back in minutes. Airlines have 30 days to respond under APPR; most cases settle in 2–4 weeks. We follow up so you don’t have to.
What does it cost me?
15% of what we recover, or the $99/year No Loss Package for 0% fees plus claim support on flights worldwide — refunded in full, automatically, if we save you nothing in 12 months. If nothing is recovered, you pay nothing. No win, no fee.